Storage Highgate Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Highgate provides removal, transport, and storage services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given to them below:
Client means the individual or business engaging Storage Highgate to provide services.
We, us, our means Storage Highgate, the provider of removal and storage services.
Services means any removal, transport, packing, storage, or associated services that we agree to provide.
Goods means the items, belongings, equipment, or materials in respect of which we provide the services.
Contract means the agreement between you and us incorporating these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial removal services, including packing and loading, as well as short-term and long-term storage. The precise scope of services will be set out in our written quote or booking confirmation. Any additional services requested after the booking has been confirmed may be subject to additional charges and availability.
3. Booking Process
3.1 You may request a quote by providing us with accurate details of the property, access conditions, volume of goods, and any special requirements. Quotes are based on the information you provide and may be revised if that information is incorrect or incomplete.
3.2 A booking is not confirmed until we have issued a booking confirmation and you have accepted it. We reserve the right to refuse any booking request at our discretion.
3.3 We may conduct a site visit or request photographs or item lists to assess the scope of work. Any such assessment does not relieve you of the responsibility to disclose all relevant details.
3.4 You must inform us in advance of any factors that may affect access or the performance of the services, including but not limited to parking restrictions, narrow roads, stairs, lifts, loading restrictions, or time limits for loading and unloading.
3.5 If on the day of service we encounter conditions or volumes significantly different from those described at the time of booking, we may adjust the price, change the service schedule, or, if reasonable performance is not possible, decline to carry out some or all of the services.
4. Quotes and Pricing
4.1 Unless otherwise stated, our quotes are estimates based on the information you supply, and may be subject to change if actual conditions differ from those described or if you request additional services.
4.2 Prices are given in pounds sterling and may be subject to applicable taxes. Where taxes apply, these will be clearly identified in your quote or invoice.
4.3 If the service duration exceeds the time allowed in the quote due to reasons outside our control, such as delays caused by you, building management, or third parties, additional waiting time or labour charges may apply.
4.4 Any tolls, congestion charges, parking costs, or permits required to deliver the services may be added to your final bill if not already included in the quote.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, payment for removal services is due in full prior to or on the day of service, and payment for storage services is due in advance for each agreed billing period.
5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be set out in your quote or booking confirmation.
5.3 Storage fees are charged on a recurring basis as specified in your storage agreement. If payment is not received by the due date, we reserve the right to restrict access to stored goods and to apply late payment charges.
5.4 If you fail to pay any sums due under the contract, we may charge interest on the overdue amount at the statutory rate applicable under UK law, accruing daily from the due date until the date of payment.
5.5 We reserve the right to exercise a lien over any goods in our possession until all outstanding sums under the contract have been paid in full. This includes amounts relating to removal, storage, additional services, and any accrued charges.
6. Cancellations and Changes
6.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice period given.
6.2 As a general guideline, if you cancel with more than seven days notice before the scheduled service date, we will typically refund any amounts paid, less any reasonable administrative costs or non-refundable expenses incurred on your behalf.
6.3 If you cancel within seven days but more than 48 hours before the scheduled service date, a cancellation fee may be charged, up to a reasonable proportion of the total quoted price.
6.4 If you cancel with less than 48 hours notice, we reserve the right to retain all or a substantial part of the service fee to cover staffing, vehicle allocation, and lost opportunities.
6.5 Changes to dates, times, or the scope of services are subject to our availability and may result in revised pricing. We are not obligated to accommodate changes, but we will make reasonable efforts to do so.
6.6 We may cancel or postpone the services if we are unable to perform them for reasons outside our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, or equipment failure. In such cases, we will offer an alternative date or a refund for any services not provided, but we will not be liable for any indirect or consequential loss arising from the cancellation.
7. Client Obligations
7.1 You are responsible for ensuring that all goods are properly packed, labelled, and ready for collection unless you have requested and we have agreed to provide packing services.
7.2 You must ensure that fragile, valuable, or delicate items are clearly identified and, where appropriate, separately packed. Items of high value should be disclosed to us in advance.
7.3 You must provide safe and reasonable access to the property, premises, and storage location. This includes arranging any required permits, approvals, lift bookings, or parking spaces unless we have expressly agreed to arrange these.
7.4 You must be present, or have an authorised representative present, during collection and delivery to direct the placement of goods and to check that items are correctly loaded and unloaded.
7.5 You warrant that you are the owner of the goods or have full authority from the owner to enter into the contract in respect of the goods. You agree to indemnify us against any claim from a third party alleging ownership or rights to the goods.
8. Prohibited and Restricted Items
8.1 You must not submit for removal or storage any goods that are hazardous, illegal, explosive, flammable, corrosive, toxic, perishable, or otherwise unsuitable, including but not limited to gas cylinders, fuels, chemicals, paints, firearms, ammunition, drugs, live animals, plants, or food likely to deteriorate.
8.2 You must not store items that may attract vermin or insects, create unpleasant odours, or otherwise compromise the condition of the storage facility or other clients goods.
8.3 We may open and inspect any box or container if we reasonably suspect it contains prohibited items or if required to do so by law or regulatory authority.
8.4 If prohibited items are discovered, we may remove or dispose of them at your cost and without liability, and we may terminate the contract with immediate effect.
9. Waste Regulations and Disposal
9.1 We are not a waste disposal or rubbish clearance service unless explicitly agreed in writing as an additional service. You must not use our services to dispose of household waste, construction debris, or commercial refuse in breach of applicable waste regulations.
9.2 Any request for disposal of items must be agreed in advance. Where we agree to remove items for disposal, we will do so in accordance with relevant UK waste management and environmental regulations, and additional charges will apply.
9.3 We reserve the right to refuse removal or transport of any items that appear to be waste or are not suitable for normal removal and storage operations.
9.4 You remain responsible for any fines, penalties, or costs arising from your failure to comply with waste regulations or for misrepresenting the nature of items provided for removal or storage.
10. Storage Terms
10.1 Where we provide storage services, goods will be stored in a facility or container that we select, acting reasonably, and may be moved within the facility for operational reasons.
10.2 Access to stored goods is by appointment and subject to our operational hours and procedures. We may charge a fee for unscheduled or out-of-hours access.
10.3 You must keep your contact and billing details up to date for the duration of the storage term. Failure to do so may result in delayed notifications regarding payments or important matters affecting your goods.
10.4 If storage fees remain unpaid for an extended period, we may, after giving reasonable notice, exercise our rights to sell, dispose of, or otherwise deal with your goods in order to recover outstanding charges and related costs, in accordance with applicable UK law.
11. Liability and Insurance
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods resulting from our negligence or breach of contract is subject to the limitations set out in this section.
11.2 We strongly recommend that you arrange suitable insurance cover for your goods during removal and storage, either through your own insurer or, where available, through arrangements we can suggest. Unless expressly agreed, our charges do not include insurance of your goods.
11.3 Our liability for loss or damage to goods shall be limited to a reasonable amount per item or per consignment, subject to any agreed valuation and to any exclusions set out in these terms. We shall not be liable for loss or damage arising from inherent defects, pre existing damage, normal wear and tear, or the nature of the goods.
11.4 We are not liable for any loss or damage arising from your failure to properly pack, secure, or label items, or from your failure to comply with these Terms and Conditions.
11.5 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of data, or emotional distress, arising from or in connection with the services.
11.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
12. Claims and Complaints
12.1 You must inspect your goods at the time of delivery or access and notify us of any visible loss or damage as soon as reasonably practicable.
12.2 Any claim for loss or damage must be made in writing and supported by reasonable evidence, including descriptions of the items affected and the nature of the loss or damage.
12.3 Time limits may apply to the notification of claims. If you delay notifying us without good reason, it may affect our ability to investigate and may limit or void our liability.
12.4 We will review and respond to complaints in a timely and fair manner and may request additional information or evidence to assess your claim.
13. Force Majeure
13.1 We are not liable for any failure or delay in performing our obligations under the contract where such failure or delay is caused by events beyond our reasonable control. These events may include but are not limited to natural disasters, adverse weather conditions, accidents, acts of terrorism, war, strikes, lockouts, public health emergencies, or failure of transport networks.
13.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise disruption. Where performance is impossible or impractical for an extended period, either party may terminate the contract on reasonable written notice.
14. Data Protection and Privacy
14.1 We will process personal information in accordance with applicable data protection laws in the United Kingdom.
14.2 We will only use your personal data to manage your booking, deliver our services, process payments, communicate with you, and comply with legal or regulatory obligations.
14.3 We may retain records relating to your contract and services provided for a reasonable period to address potential queries, claims, or regulatory requirements.
15. Termination
15.1 Either party may terminate the contract by giving reasonable written notice if the other party commits a serious breach that is not remedied within a reasonable time after being notified of the breach.
15.2 We may terminate the contract with immediate effect if you fail to pay sums due, submit prohibited goods, act in an abusive or threatening manner, or otherwise place our staff, other clients, or property at risk.
15.3 On termination, any outstanding fees or charges shall become immediately payable, and we may retain possession of goods until full payment is made.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the contract, including non contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not reduce the level of service you receive.
17.4 These Terms and Conditions, together with any written quote or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
